FAQ categories

What should I do if my order has not arrived?

If your package hasn’t arrived, please contact us via e-mail: or via phone: +36 70 610 8084

Do I have to register to order?

It is not mandatory, but in order to be able to serve you accurately and to make it easier for you to place an order in the future, we recommend registration.

How is my data used?

We will use your data only to fulfill your order, deliver the ordered products, issue a regular invoice, and in case of withdrawal, to refund the price of your purchase.

Can I change my registration data?

Yes, once logged in, you can edit your information in the control panel.

Where can I look up the Privacy Policy?

You can find our Privacy Policy on our website at the bottom of the main page, or you can also find it by clicking here

How long will my registration data be stored?

Your data and e-mail address will be stored until we receive a request from you to delete the registration. The person concerned will be informed electronically of the deletion of their data. Invoices issued shall be kept for 8 years in accordance with the provisions of the Accounting Act.

What shall I do if my payment is unsuccessful?

Check your card, validity period, and the setting of your purchase limit. We can accept VISA, MasterCard type cards. You can also pay for your order by bank transfer or pay in cash to the courier or at the package point when you pick up the product.
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